To obtain maximum benefit of your dog's session, we advise you not to exercise your dog before the hydrotherapy session. A 10-15 minute gentle walk is fine.
Whilst you are on the premises, dogs must be kept on a lead at ALL times and kept a safe distance from other dogs visiting the centre.
Please advise us if children or other dogs are coming to watch the first hydrotherapy session; they can be very encouraging but can also provide distractions.
Parking is provided outside the hydrotherapy centre. Please park in the allocated parking spaces.
Please advise us if your dog is receiving chemotherapy treatment before allowing entry to the pool/treadmill.
If your dog should foul within the grounds of the hydrotherapy centre, please be kind enough to clear it up with a poo bag; you may then leave it in the dog waste bins provided. If your dog empties its bowels in the pool, unfortunately there will be a minimum charge of £100. This is due to the fact that the pool requires immediate closure following such an incident for a minimum of 16 hours, and therefore all sessions on that day are cancelled. We understand that accidents may happen but this means that other dogs in need of treatment are turned away during these times.
Filming of hydrotherapy sessions using a camera or mobile phone is prohibited at the first session. If you would like to take photos of your dog's session, please ask and we will provide a suitable opportunity for you. This also applies to any spectators/guests.
Your dog will be fitted with a buoyancy aid and/or harness for treatment in line with regulations from our governing hydrotherapy associations. A typical hydrotherapy session is approximately 20-25 minutes but may vary depending on condition.
Post hydrotherapy treatment, your dog will be showered and shampoo'd. Please feel free to bring your own shampoo, but we are more than happy to use ours - it is tree based and has proved very popular for many years. We will then hand your dog back to you for lead and collar. Dogs MUST be on a lead at ALL times unless otherwise directed.
There is a dryer blaster available for you to use. It is also advisable during the colder months to use a towelling coat or fleece coat on your dog to keep warm following sessions.
If your dog is tired after their hydrotherapy session and wants to sleep the rest of the day, it is advisable to get them moving every hour to avoid stiffness. It is also likely that your dog will need to go to the toilet more frequently in the hours following their session.
If your dog is energetic after a session, it is advisable to keep them calm to avoid any injuries.
Payments are taken at the end of each session unless they have been paid for in advance. If you wish to use one of our special offers, payment will be taken at the end of the first session.
Please note that pre-paid sessions must be used within 6 months of purchase. Refunds will only be given under exceptional circumstances.
Hydrotherapists reserve the right to refuse treatment to any dog if they feel it is not appropriate, and may refer back to your Veterinary Surgeon.
Occasionally we will need to discuss your dog's treatment plan with other Specialists. Please notify us in writing if this is not acceptable in line with GDPR.