Privacy Policy

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This Privacy Notice explains how we collect, use, store, and protect personal data at our canine hydrotherapy centre. We are registered with the Information Commissioner’s Office (ICO) and comply with the UK GDPR and the Data Protection Act 2018. If you would like to explore any part of this notice in more detail, you can jump to topics such as UK GDPR, data rights, or CCTV rules.

Data Controller: Kent & Sussex Canine Hydrotherapy Centre Limited 

Registered Address:  Westover Farm, The Lane, Fordcombe, Tunbridge Wells, England, TN3 0RP  

Contact Email: enquiries@kandshydro.co.uk

We collect the following categories of data:

• Owner information — name, address, phone number, email.
• Dog information — name, breed, age, medical history relevant to hydrotherapy.
• Veterinary information — vet contact details, referral notes, treatment plans.
• Payment information — transaction records (we do not store card details).
• CCTV footage — images of visitors, staff, and vehicles on our premises.

We process personal data for the following purposes:

• Providing hydrotherapy services — booking appointments, assessing suitability, delivering treatment.
• Health and safety — ensuring safe handling of dogs and owners.
• Customer communication — appointment reminders, updates, service information.
• Legal and regulatory compliance — maintaining treatment records, insurance requirements.
• Security and crime prevention — CCTV monitoring.

We do not use your data for automated decision‑making or profiling.

We rely on the following lawful bases:

• Contract — to provide hydrotherapy services.
• Consent — for contacting your vet or sharing updates with them.
• Legitimate interests — CCTV for security and safety.
• Legal obligation — insurance, record‑keeping, incident reporting.

Our premises are protected by CCTV for safety, security, and crime prevention.

• Cameras operate 24/7 in external areas and throughout the building.
• Footage is stored securely for up to 180 days, unless required for an investigation.
• Access is restricted to authorised staff only.
• You have the right to request access to footage that includes you, subject to exemptions.

We use secure digital systems and physical safeguards to protect your information. Data is stored in the UK and is not transferred outside the UK without appropriate safeguards.

• Treatment records: 7 years (insurance requirement).
• Contact details: retained while you remain an active client.
• CCTV footage: up to 180 days unless needed for investigation.

You can learn more about data retention rules by visiting the ICO website.

We may share your data with:

• Veterinary professionals — with your consent.
• Insurance providers — for claims or compliance.
• Law enforcement — if required by law.
• Service providers — such as booking or payment platforms.

We never sell your data.

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability

To exercise your rights, contact us using the details above.

If you have concerns about how we handle your data, you can contact the Information Commissioner’s Office (ICO): ico.org.uk

We may update this Privacy Notice from time to time. The latest version will always be available at our premises or on our website.